SMART AUTOMATION ⟶ SINCE 2003
- Industries / Government / Public Sector
Transforming Public Service Delivery with Secure, End-to-End Self-Service Automation
Built for government agencies and GLCs that need to serve more citizens without growing headcount. Aldan’s kiosk and biometric solutions cut counter queues, reduce manual processing, and hold up under nationwide deployment.
- LIVE BRANCH · KLB-01
- Identity verified
Transaction complete
KYC · 0.8s
━ ⬢ CHALLENGES WE SOLVE
The Friction Points Holding Public Sector Back
CHALLENGE / 01
Counter Costs That Don't Scale Well
Every additional branch or service point needs staff. For agencies running hundreds of locations, that model gets expensive fast.
CHALLENGE / 02
Queues That Test Citizens' Patience
Long wait times at government counters are a known problem. When foot traffic spikes, the system slows down and frustration builds.
CHALLENGE / 03
Ageing Systems That Are Hard to Build On
Most government infrastructure wasn’t designed with self-service in mind. Getting new hardware to talk to old platforms is where most projects get stuck.
━ ⬢ OUR SOLUTIONS
Step Inside A Smart Government
Self-Service Kiosk
Assisting in the digitalisation of branches, providing different services through the form of self-service.
● Purpose-Built
● Full Transaction Support
● Proven at Scale
Self-Service Counter Solution (SSCS)
Customized counter solutions to serve your customers.
● Identity Verification
● Sub-Second Response
● Compliance-Grade
Queue Intelligence System (QiS)
Helps improve queue time and performance.
● Real-Time Queue Visibility
● Intelligent Routing
● Less Congestion
Visitor Management System
Automating visitor management process, providing a seamless experience for all visitors.
● Automated Check-In
● Self-Service
● Lobby Friendly
E-KYC Tablet Solution
Enhancing the experience of customer onboarding even if its outside the branch.
● Mobile-First
● Field Registration
● Full Service Access
Self-Service Kiosk
Assisting in the digitalisation of branches, providing different services through the form of self-service.
Purpose-Built
Full Transaction Support
Proven at Scale
Queue Intelligence System (QiS)
Helps improve queue time and performance.
Real-Time Queue Visibility
Intelligent Routing
Less Congestion
E-KYC Tablet Solution
Enhancing the experience of customer onboarding even if its outside the branch.
Mobile-First
Field Registration
Full Service Access
Visitor Management System
Automating visitor management process, providing a seamless experience for all visitors.
Automated Check-In
Self-Service
Lobby Friendly
Self-Service Counter Solution (SSCS)
Customized counter solutions to serve your customers.
Identity Verification
Sub-Second Response
Compliance-Grade
Self-Service Kiosk
Assisting in the digitalisation of branches, providing different services through the form of self-service.
● Purpose-Built
● Full Transaction Support
● Proven at Scale
Self-Service Kiosk
Assisting in the digitalisation of branches, providing different services through the form of self-service.
Purpose-Built
Full Transaction Support
Proven at Scale
Queue Intelligence System (QiS)
Helps improve queue time and performance.
● Real-Time Queue Visibility
● Intelligent Routing
● Less Congestion
Queue Intelligence System (QiS)
Helps improve queue time and performance.
Real-Time Queue Visibility
Intelligent Routing
Less Congestion
E-KYC Tablet Solution
Enhancing the experience of customer onboarding even if its outside the branch.
● Mobile-First
● Field Registration
● Full Service Access
E-KYC Tablet Solution
Enhancing the experience of customer onboarding even if its outside the branch.
Mobile-First
Field Registration
Full Service Access
Visitor Management System
Automating visitor management process, providing a seamless experience for all visitors.
● Automated Check-In
● Self-Service
● Lobby Friendly
Visitor Management System
Automating visitor management process, providing a seamless experience for all visitors.
Automated Check-In
Self-Service
Lobby Friendly
Self-Service Counter Solution (SSCS)
Customized counter solutions to serve your customers.
● Identity Verification
● Sub-Second Response
● Compliance-Grade
Self-Service Counter Solution (SSCS)
Customized counter solutions to serve your customers.
Identity Verification
Sub-Second Response
Compliance-Grade
━ ⬢ VALUE DELIVERED
What Changes When You Automate Today
01
- Lower Cost per Transaction
- Fewer staff needed at service counters
- High-volume transactions handled by kiosks, not people
- Operational savings compound across every branch
02
- Faster Service, Less Waiting
- Citizens complete transactions without joining a counter queue
- Service stays consistent even during peak periods
- Works at a single branch or across hundreds
03
- Systems That Don't Let You Down
- Identity verification that meets government compliance standards
- Designed to connect with existing government platforms
- Built and supported locally, with a track record in Malaysia